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FAQ

1)  How to use E-Coupon ?
2)  How to pay ?
3)  Why can't i receive any email after ordered ?
4)  Can I change the details of my order ?
5)  Can I cancel the order ?
6)  Why Register?

 

 

 

1) How to use E-Coupon ?
  If you have a E-coupon number, just enter it in the E-coupon number field on the Shopping Cart page . Please note that these codes are case-sensitive. Click "update " to see the promotion reflected in your shopping basket. You may only use one promotion code per order. All promotion codes are available for a limited time, while supplies last and cannot be use once expired.

 

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2) How to pay ?
 

Our Website is only offering purchase order and collection arrangement, so you have to pay and pickup goods in our shops.

Payment methods:
We accept Cash, VISA, MasterCard and EPS payment.

 

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3) Why can't i receive any email after ordered ?
 
A lot of email service provides and email client software have filters to block junk emails but our customers told us that a lot of times these filters also blocked legitimate emails like the ones we send you. In order to ensure you receive all the e-newsletters, order confirmation and dispatch emails we send you, please follow these recommendations:
 
 - Add hotdothk@gmail.com to your Address Book
 - Avoid using webmail accounts such as yahoo.com, hotmail.com, sina.com, 163.com, etc.
 - Check on any folder named "Junk", "Spam", "Filtered/Blocked", or even at the Trash/Bin folder. If you see our email there, please mark it as "not spam" or "report as not spam". There is an option to do this from the functions provided by your email account service (Yahoo!, Hotmail, Gmail, etc.).
 - Report to your email service providers that you cannot receive emails from hotdothk@gmail.com

 

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4) Can I change the details of my order ?
  If customer insist to make changes on delivery address or ordered item , please kindly contact our Customer Service Representative by email. Once an order is dispatched, no change will be accepted. Whenever you make a change of an order, the estimated delivery date will be affected. 

 

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5) Can I cancel the order ?
  We usually dispatch all orders within the next business day. If you would need to cancel an order, please contact us as soon as possible and specify your Order Number. A cancel order confirmation email will be sent to you. NOTE: Once an order is being packed or dispatched, it cannot be canceled by you or our customer service department.

 

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6) Why Register?
 
Registering with our website will make your shopping easier and quicker. Each time you login to our website, you could check all your relevant account information such as contact address, order history and member zone page. You may edit or update this information at any time. All information is kept private, for further details, please see our privacy policy.
You will also receive our e-newsletters and over time be entitled to participate in our special member privileges and discounts.
To register, all you need to provide is your name, email address, and a password of your choice. You can fill out the rest of your account information at your leisure. 
 

 

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